If you need help with a deposit, withdrawal, bonus query or account issue, contacting the JILICC bookmaker quickly and correctly makes all the difference. Below is a full guide showing you how to reach the official support team, what information to prepare, and how to protect yourself during the process.
Step 1: Gather Your Account Details
Before you reach out to JILICC support, prepare the following:
- Your username or player ID at JILICC.
- Date, time and amount of the transaction (deposit, withdrawal) you are enquiring about.
- Screenshots or evidence (if there’s a malfunction or delay).
- A clear, concise statement of your issue or question (e.g., “My withdrawal pending since 2 October”, or “I didn’t receive my welcome bonus”).
Having these ready helps the support team assist you faster and avoid repeated follow-ups.

Step 2: Choose the Right Contact Method
JILICC provides multiple official contact channels. Choose the one that fits your urgency and preference:
| Contact Method | Details | Best Use Case |
| [email protected] | For non-urgent issues, complex documents/photos | |
| Phone | 0944778094 | Quick verbal assistance, urgent account access problems |
| Telegram Chat (CS) | Official account: jiliccgames | Fast chat support, mobile-friendly, immediate replies |
| Live Chat on Website | Use the “Support” or “Contact Us” tab at JILICC’s website | Real-time assistance when logged into your account |
Select your preferred method, then make sure you’re contacting via the official channel listed by JILICC.
Step 3: Provide the Details & Follow Up
When you reach support:
- Start with a clear subject line (for email) or clear message (for chat/phone).
- Include the details you prepared: username, date/time, transaction amount, screenshots.
- Ask: “Could you please provide me with a reference number for my case?” – this helps you follow up if needed.
- If you don’t receive a response within the timeframe provided (often 24-48 hours), send a polite follow-up quoting your reference number.

Step 4: Protect Your Account & Data
While contacting support, you must ensure your security and avoid scams:
- Never send your password, full bank/crypto wallet credentials, or PIN.
- Confirm the website is secure (look for HTTPS in your browser bar).
- Only use the official email/phone listed on JILICC’s website or social channels.
- IGNORE messages claiming to be JILICC support that use unofficial accounts or ask for extra payments.
Step 5: Common Scenarios & Their Solutions
Here are a few typical issues and how to proceed when contacting JILICC:
- Deposit not credited: Provide the deposit slip or screenshot, time, amount, and method (e.g., PayMaya, bank transfer).
- Withdrawal delayed: Give the withdrawal ID, date you requested it, and any notifications shown.
- Bonus not applied: State which promotion you applied, date/time, and whether the requirement was met.
- Account locked: Provide your username and ask for the exact reason and required steps to verify identity.

Contacting JILICC doesn’t have to be complicated. With the right details and methods, you’ll get help efficiently and safely. Whether it’s a bonus issue, withdrawal query, or account assistance, a clear message and valid evidence help support resolve your case faster. Stay prepared, stay secure and you’ll enjoy a smoother experience with JILICC.
Read more:
- Summary Of Common Withdrawal And Deposit Errors At JILI CC
- How To Master Withdraw Jilicc In Online Betting
